How to confirm what file format was recognized for an individual print job - c06900882

Within the Status Server logs, you may see some lines which indicate the job cannot be processed due to an unsupported file format.

EG:

26-03-2018 06:06:58:994 0x0A5C T09 1000184 Adding new job to JobManager .

26-03-2018 06:06:59:003 0x0A5C E03 1000184 New Print job added to system.

26-03-2018 06:06:59:003 0x0A5C T09 1000184 Sending final new job response.

26-03-2018 06:06:59:076 0x0A5C T09 1000184 Getting document format information.

26-03-2018 06:06:59:080 0x0A5C T01 1000184 File format ID: 541 - {899d28b0-9117-01c2-9000-100664e7d3bf}

26-03-2018 06:06:59:080 0x0A5C T09 Language: en_US Error code: 0.

26-03-2018 06:06:59:080 0x0A5C T09 Language: en_US Error: Your request is being queued..

26-03-2018 06:06:59:080 0x0A5C T09 Language: en_US Error code: 0 ERROR MESSAGE PAS00000: Your request is being queued..

26-03-2018 06:06:59:080 0x0A5C T09 Language: en_US Error code: 100.

26-03-2018 06:06:59:081 0x0A5C T09 Language: en_US Error: This type of file cannot be processed by your service..

26-03-2018 06:06:59:081 0x0A5C T09 Language: en_US Error code: 100 ERROR MESSAGE PAS00100: This type of file cannot be processed by your service..

In PAS, formats have different IDs and most formats can be processed with more than one application.

Locate the unique identifier (not the ID but the longer number contained in curly brackets {}) within this file: C:\ProgramData\PrinterOn Corporation\ PONData \ PrintAnywhere \Config\User\FormatManager.xml The PrinterOn Configuration Manager uses this file to display Formats and Application tabs in PAS settings.

In the above example, searching for 0060d0f0-912c-01c2-ad00-1086643dd3ac in the FormatManager.xml file should find the following:

< formatID ID="{0060d0f0-912c-01c2-ad00-1086643dd3ac}" creatorAppID ="" idToken ="PDF" mime="application/pdf" phoenixID ="1504" supported="TRUE">

</ formatID >

The idToken value will contain the format that has been identified.