Managed Service - How do we handle a request by a customer to install a driver - Single Tenant Cloud service - c06884761
A customer in a single tenant managed service requires a custom driver
- Install the required driver
Make note of the change in the customers confluence page under 'Change Management'.
That page can be navigated from this link https://tools.printeron.com/confluence/display/MAN/Customer+Specific+Configurations
- Please also save a copy of the driver installer on the Confluence page in the event the servers need to be rebuilt
If a reinstallation is ever required, the change management page will identify the additional drivers that will need to be added.