Tools PS Team uses - c06394850

Phone:

To Login, you will be provided with an agent login code. Which you will enter after pressing ACD Option on your phone. If you choose Make Busy and when a call comes in you will see ACD Status light will blink. After about 20 seconds the phone will ring. You will need to press ACD Option button and release Make Busy by pressing the button to answer the call. If you are away from your desk phone and need to

Check support voice mail while away from desk phone:

• Dial 519-748-2848 and dial extension 8100 when you get transferred, you will hear a message there is no one is available to take your call. Before this message end and it beeps for voice mail dial *8100 to check support voice mail.

To make long distance call:

• To make a long distant call dial the destination number and you will hear a beep, this is when you enter your long distance code.

Outlook:

Our support box have colour codes that we all get assigned one. When you take responsibility of an issue/case/email you will mark it with the colour code that is assigned to you.

• Dark Green: Faizal Purple: Dineshan , Green: Meredith, Light Blue: Odell, Red: Ali, Yellow: Jeff, Dark Blue: FYI (this is for a common message, or like advertisement). These are notable colour codes. To find out which colour belongs to who, you can right click on an email and hover over Categorize.

Demo Print:

We have an enterprise demo site for our customers or for anyone who want to demonstrate our product to their customers. There is a guide you can read about our demo web print site.

• Guide: http://www.printeron.com/documents/HowtoUseDemoprintforEnterprise.pdf
• Web print: http://enterprisedemo.demoprint.com
• Webcam: http://www.printeron.net/Page?PAGE=WebCamera

In order to submit print jobs you must enter the credentials. Login ID: user1, Password: Password221.