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Troubleshooting color printing through the PrinterOn solution - c06382781

Use the steps below to troubleshoot printing through the PrinterOn solution in color

  1. Validate that the document being sent has color included, if not include color images and test again
  2. Check the specifications of the printer and ensure it has color enabled, you can do this by logging into the website, select the printer's optional settings tab, then validate color is enabled
  3. Check the print driver being used, validate the print driver supports color
  4. Google the printer specification and validate the printer supports color
  5. Google the printer and check what print driver language the printer supports, PCL or Post script