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What information to collect for email Printing issues with PrinterOn public (Hosted) service? - c06381299

If you run into an issue with email , we need you to look at the email header properties. There are 4 mail servers that PAS uses. PSMTP05,06,07,08 . Each PAS Server with Status/PasPort ( which we have 4 of ) connects to mail server.

If you can get more information , this will help narrow any email issues down to possibly one server.

I’ve highlighted what you need to look for in the header information for the response back from PAS.

The Received: from ( is very important.

View message headers

In Outlook 2016, 2013, or 2010

  1. In an open email message, click the File tab.
  2. On the Info tab, click Properties.

Header information appears in the Internet headers box.

In Outlook 2007

  1. Open an email message.
  2. On the Message tab, in the Options group, click the Dialog Box Launcher Icon image .

In the Message Options dialog box, the headers appear in the Internet headers box.

Example of the header in the property file:

Received: from ( by exchange

( with Microsoft SMTP Server (TLS) id 8.3.327.1; Fri, 9 Mar 2018 16:01:16 -0500

Received: from (localhost []) by (Postfix) with ESMTP id 3zyfth36X4z50fM for <>

Fri, 9 Mar 2018 16:01:16 -0500 (EST) X-Virus-Scanned: Debian amavisd-new at

X-Spam-Flag: NO

X-Spam-Score: -1.803


X-Spam-Status: No, score=-1.803 required=1.5 tests=[AWL=0.197, BAYES_00=-1.9,


DKIM_VALID_AU=-0.1, HTML_MESSAGE=0.001, SPF_PASS=-0.001] autolearn=no autolearn_force=no

Received: from ([]) by ( []) (amavisd-new, port 10024) with LMTP id C2zKF6C-_Tj8 for <>