400 Bad Request while authenticating to the PrinterOn Enterprise solution using Okta IDM - c06242643

Using the steps below the Administrator of the PrinterOn Enterprise solution can make a few changes to address the issue and allow authentication to occur through the PrinterOn Enterprise solution.

Error: Description: The 'redirect_uri' parameter must be an absolute URI that is whitelisted in the client app settings

Sample error:

Solution:

Modify the Reply URI's to match the PrinterOn Enterprise solution URIs, to verify please complete the steps below:

1. Login to the Okta account as the OKTA administrator
2. Select Applications
3. Select the Application that has been defined for the PrinterOn Enterprise solution
4. Select the General Tab
5. Confirm that the application type is 'Native' (if the application type is something different form Native, then the application would need to be re-created again)
6. Confirm the Login redirect URIs
   1. https://123.45.67.89/cps/servlet/LoginServlet (where 123.45.67.89 is the IP address or DNS name of the machine hosting the PrinterOn Enterprise solution)
   2. https://127.0.0.1:64000 (requried for the PrinterOn PrintWhere application)
7. Confirm the Initiate login URI
   1. https://123.45.67.89/cps/servlet/LoginServlet (where 123.45.67.89 is the IP address or DNS name of the machine hosting the PrinterOn Enterprise solution)
8. Select 'Save' to save the configurations
9. Attempt the login again from the web submission page or any other submission methods

NOTE:

Applies to PrinterOn Enterprise solution 4.1.4.2450 and later. Using an earlier version of the PrinterOn Enterprise solution the authentication with Okta is not supported.