Apogee Support Contact - c06730017
Apogee is responsible for Tier 1 support of their customers and if an Apogee customer comes to us directly, we should direct them to firstname.lastname@example.org.
Here's a sample reply:
Thank you for contacting PrinterOn .
Your PrinterOn service was purchased via one of our partners, Apogee. As such, the support escalation route is to contact them initially via email@example.com, and they will escalate to us if required. Please contact them and raise a ticket.
Any support requests from Apogee clients that hit your service desk really need to be pushed back to the Apogee support desk as these are the contractual terms between Apogee and their clients (please can you ensure this happens if this event was to reoccur) – firstname.lastname@example.org or TechnicalHelpdesk@apogeecorp.com
Some useful contacts for you going forward below:
Presales – email@example.com
Shane Jupp firstname.lastname@example.org – Head of Post PS technical team
Director Of Professional Services
Mobile: 07703 889228
Apogee Head Office: 0845 300 99 55
Software Support: email@example.com