Apogee Support Contact - c06730017

Apogee is responsible for Tier 1 support of their customers and if an Apogee customer comes to us directly, we should direct them to solutionssupport@apogeecorp.com.

Here's a sample reply:

Hello [customer],

Thank you for contacting PrinterOn .

Your PrinterOn service was purchased via one of our partners, Apogee. As such, the support escalation route is to contact them initially via solutionssupport@apogeecorp.com, and they will escalate to us if required. Please contact them and raise a ticket.

Regards,

PS Rep

Any support requests from Apogee clients that hit your service desk really need to be pushed back to the Apogee support desk as these are the contractual terms between Apogee and their clients (please can you ensure this happens if this event was to reoccur) – solutionssupport@apogeecorp.com or TechnicalHelpdesk@apogeecorp.com

Some useful contacts for you going forward below:

Presales – pspresales@apogeecorp.com

Shane Jupp sjupp@apogeecorp.com – Head of Post PS technical team

Julian Broster

Director Of Professional Services

Apogee Corporation

Mobile: 07703 889228

Apogee Head Office: 0845 300 99 55

Web: www.apogeecorp.com

Email: jbroster@apogeecorp.com

Software Support: solutionssupport@apogeecorp.com