Central Print Service (CPS) service starts but CPS component shows offline. Error 404 is displayed on http://127.0.0.01/cps - c06229992

Using the steps below the administrator of the PrinterOn Enterprise solution is able to troubleshoot issues related to the Central Print Service (CPS) appearing offline.

Description:

• Windows service for central print service can be restarted but CPS component done not come online
• Page 404 error on http://127.0.0.1/cps and https://127.0.0.1/cps
• Error messages in the CPS log file references the "cps_config.xml'

Root Cause:

• Corrupted 'cps_config.xml' for various reasons one of which is the server running out of hard drive space and subsequently "cps_config.xml' can not be saved and gets corrupted

Resolution:

• Automatic backup of "cps_config.xml' located here by default: C:\Program Files (x86)\PrinterOn Corporation\Apache Tomcat\Conf
• The backup file name looks similar to this: "cps_config_17Jul10_1029_22.xml"
• Delete the existing "cps_config.xml' and rename one of the backup files to "cps_config.xml'
• Restart CPS service

NOTE:

Applies to PrinterOn Enterprise 2.x and later