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How to resolve 'extra characters' being printed when using the PrinterOn Public environment? - c06234276

This issue can occur when the printer driver defined for the PrinterOn printer on the web administration panel is not compatible with the printer.

  1. Logon to, and the web administration page
  2. Select the Printer icon
  3. Select the Required Settings for the printer generating the error
  4. Under Print Driver - Select a different printer driver ( if your printer supports PCL6, try a number of PCL6 drivers including HP Universal PCL6, Ricoh Universal PCL6, PrinterOn GT PCL6 ... regardless of the printer manufacture )
  5. Click 'Save' to confirm the changes
  6. Submit another print request to confirm the changes were successful


Applies to the PrinterOn Public solution.