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How to suppress Interactive Service Messages for PrintWhere - c06642369

Because PrintWhere plugins appear as a selectable printers, users can accidentally submit print jobs to a plugin instead of to the PrintWhere driver itself. When this happens, PrintWhere attempts to display a message informing the user that the selected plugin is not a valid selection, and to choose the PrintWhere driver instead.

In rare cases, the print process uses system services, such as the print spooler, to display these messages. In cases where users do not have sufficient permissions to see these Interactive Service Messages, such as in Citrix environments, the user may not see the messages, and printing problems can occur. To avoid issues, administrators can disable Interactive Service Messages.

To disable Interactive Service Messages:

  1. Open the Windows Registry Editor and navigate to the following Registry location: HKEY_LOCAL_MACHINE\Software\PrinterOn Corporation\PrintWhere {version}
  2. In the right pane of the registry window, right-click and select New > DWORD value. The new value is added to the registry, with the name editable.
  3. Change the value name to SuppressISM.
  4. Right-click SuppressISM and click Modify. The Edit DWORD Value dialog appears.
  5. Set the Value data to 1.
  6. Close the Registry Editor.