Miscalculation of pages of Office docs in Print Management - c06231866
In the even the Print Management system does not properly calculate the number of pages to charge the end user, use the steps below to assist with troubleshooting:
- Validate the print driver being used on the Print Management system, ensure the PrinterOn solution also uses the same driver type (example, PCL or Postscript).
- Validate the document in fact has the correct amount of pages.
- Compare the amount of pages showing in the Print Delivery station vs the amount of pages appearing in the Print Management syste .
Applies to PrinterOn Enterprise 3.x and later.