Print jobs fail when submitted via PrintWhere - no Delivery Window pop up appears - c06238687

Using the steps below the administrator for the PrinterOn solution can properly troubleshoot print failures while using the PrinterOn PrintWhere application.

The issue may be caused by a stuck job within the PrintWhere 6.x Plugin, it prevents other jobs from printing.

Steps to troubleshoot:

1. Delete the job that appears in the PrintWhere 6.x print queue then restart the Microsoft Windows print spooler service 3 times.
2. Remove ' PrintWhere 6.0 Plugin M332x 382x 402x Series 0650'. The plugin may not be shown in 'Devices and Printers' but do this step anyway.
3. Stop the Micosoft Windows print spooler service from the windows service panel, clear C:\WINDOWS\system32\spool\PRINTERS folder, start the windows print spooler service again.
4. Select Printer and then send another test print job and validate successful submission.

NOTE:

Applies to PrinterOn PrintWhere version 6.x and later.