PrinterOn Print Delivery Gateway (PDG) fails to synchronize printers - c06229993

Some reasons and troubleshooting options to resolve a synchronization failure:

Option 1: Corrupted Print Delivery Gateway properties file.

To address this issue:

1. Navigate to the default location where the Print Delivery Gateway properties file is stored by default here: C:\ProgramData\PrinterOn Corporation\ PONData \PDG\gateway
2. Remove from the directory the existing properties file named ' Gateway.properties ' (move the file to another folder or delete the file all together)
3. Move a copy of a previous backup of the Gateway.properties file to the location where the Print Delivery Gateway properties file is stored
4. Login to the PrinterOn Configuration Manager, navigate to Home, then Services and start the Print Delivery Gateway service again

Option 2: Print Delivery Gateway component not started.

To address this issue:

1. Login to the PrinterOn Configuration Manager, select the Services tab, then start the Print Delivery Gateway service
2. Open up the Microsoft Windows service panel and try to start the Print Delivery Gateway service

Option 3: Incorrect Service URI defined for the Print Delivery Gateway

1. Login to the PrinterOn Configuration Manager
2. Navigate to Advanced, then Components
3. Select Configure on the Print Delivery Gateway
4. Select the Networking tab
5. Modify the service URI information to reflect an address similar to this https://127.0.0.1/cps (where the 127.0.0.1 represents the address for the machine where the Central Print Service is running)
6. Select Apply Settings
7. Navigate back to Home, then Services
8. Restart the Print Delivery Gateway service then try the synchronization attempt again NOTE: In version 4.1.4.2259, synchronizations will continue to fail when done from the Printers tab. You must perform the sync from the PDG Component's Import Data tab instead to ensure a successful sync.

NOTE:

Applies to PrinterOn Enterprise 3.x and later.