TLS: Options for Ricoh HotSpots using SDK-J agent - c06642329

As of March 31, 2020, PrinterOn is deprecating support for TLS v1.1 and earlier. These protocols no longer meet the security requirements of most security-conscious services such as PrinterOn . As a result, from that date forward, PrinterOn Public will require all communication between PrinterOn components to be secured using TLS v1.2 or later. This change will have an impact only on PrinterOn Public and PrinterOn Enterprise Hybrid customers. PrinterOn Enterprise On-Premise customers are not affected. In order to ensure that your PrinterOn services does not experience a disruption, you must ensure that all PrinterOn client applications used to access your service are sufficiently upgraded and configured to use TLS 1.2.

There are 2 solutions for customers using the Java based Ricoh agents. The service can continue, but the agent can no longer be used and an alternative is needed. If there is any doubt what option is best for a specific location, please contact your Ricoh Account Team.

Option 1: Migrate to the Android agent - new hardware may be needed to support this. Please contact your Ricoh Account Team.

Option 2: Replace the embedded printer agent with a Print Delivery Station, a Windows-based software application. For steps on installing Print Delivery Station, please see this article. If issues are encountered, please contact the Ricoh help desk for support.