Understanding PrinterOn PrintAnywhere Server logging - c06230006

The PrinterOn PrintAnywhere Server logging is managed by the PrinterOn Configuration Manager. PrinterOn PrintAnywhere Server (PAS) logs are useful when:

• Identifying issues related to client applications, user errors or error messages within the solution starting with:
  • PAS (e.g. PAS001012)
  • PWC (e.g. PWC4501)
  • PTS (e.g. PTS4101)
• Determining why a specific document cannot be printed through the PrinterOn Enterprise solution.
• Determining why a specific document cannot be printed through the PrinterOn Enterprise solution.
• Identifying communication between the PrinterOn Enterprise solution printing components.
• Identifying issues related to the PrinterOn PrintAnywhere Server components not starting on the Microsoft Windows machine.
• Identifying issues related to the email printing workflow.

Logging is enabled by default, but can be adjusted using these steps:

• Launch the PrinterOn Configuration Manager
• Select Advanced, then components
• Select Configure on the PrinterOn PrintAnywhere Service
• Enter the desired log level (between 1 and 10)
• Select Apply Settings to commit the changes

The default location for the PrinterOn PrintAnywhere Server log files are - C:\ProgramData\PrinterOn Corporation\PrintAnywhere\Logs

By default, the log level is set to 5 with a maximum value of 10. When enabled, the PrinterOn PrintAnywhere Server will create log files in the directory configured. PrintAnywhere will create three separate log files, one for each of the main components

• PrinterOn Processing Server
• PrinterOn Status Server
• PrinterOn PasPort Email Plugin

The following guidelines are recommended for selecting a log level:

• Level 1 – Error information only
• Level 5 – Basic job monitoring. Jobs are identified when received, printing and completed. Enough information is supplied at this log level to identify when a job is received, and which server in a cluster has processed the job as well as the name of the printer used.
• Level 7 – Detailed Job Tracking. Provides sufficient information to track a job from start to end and identify major events in the workflow
• Level 10 – Detailed trace logging allowing for a full description of all events in the print workflow. Recommended for detailed issue analysis.

NOTE:

Applies to PrinterOn Enterprise 3.x and later. Keep note that changing the logging level from the PrinterOn Configuration Manager and General Settings tab will have the same effect on the PrintAnywhere Server.