Understanding the PrinterOn Print Delivery Hub (PDH) logging - c06230009

The PrinterOn Print Delivery Hub logging is managed using the PrinterOn Configuration Manager.

PDH Logs are useful when:

Determining why a print job has not been printed at a physical printer. For example:
- A job is submitted and reported as processed by the PrinterOn PrintAnywhere server but the job does not appear on the Print Delivery Station or the printer
Submitting print jobs to the PrinterOn Enterprise solution and the solution reports that it cannot contact the printer or print server.

The Logging Tab within the Print Delivery Hub configuration utility contains the settings pertaining to application and debug logging. Log files are created as required and are automatically deleted. The PDH server will automatically delete older log files to ensure the total size of all log files stays within the Total Size Limit setting. When a new log file is created, the log file name is created using the time the file was created as a unique filename.

Log file names take the form: ListeneryyyyMMddhhmmss.sss.log where:

Listener - base name for all PDH log files

yyyy - year
MM - month (January = 01)
dd - day (first of the month = 01)
hh - hour (24-hour clock)
mm - minute
ss.sss - second (including milliseconds

You can chose from 7 log writing levels depending on your monitoring requirements.

OFF: no logs maintained
Fatal: only critical system messages ( e.g. License expired)
Error: Only logs errors within the Print Delivery Station
WARNING: serious issues that will interfere with normal operations. ( e.g. Directory/drive missing)
INFO: detailed information that includes normal operations ( e.g. Print job received)
Debug: Some extra logging more than INFO, log files include user and administrator actions ( e.g. A print job was released)
Trace: FINE: extra detailed information regarding normal operations and actions that are automatically retried ( e.g. Timeout) Log file names take the form: DirectoryyyyyMMddhhmmss.sss.log where: Directory - base name for all PDS log files yyyy - year MM - month (January = 01) dd - day (first of the month = 01) hh - hour (24-hour clock) mm - minute ss.sss - second (including milliseconds)

NOTE:

Applies to PrinterOn Enterprise 3.x and later.