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Using the Release button in the app fails with On-Premise deployments - c06234684

When enabling the Remote Release URL on your printer, the URL value is reflected correctly, but the configuration files contained within the software are incorrect.

To address this and have the correct URL reflected when using the Release button, follow these steps:

  1. Stop the Central Print Services service.
    This can be accomplished from the PrinterOn configuration Manager by going to Home – Services tab.
  2. Navigate to this default location:
    C:\Program Files (x 86)\ PrinterOn Corporation\Apache Tomcat\Conf and edit cps_config.xml
  3. Replace < serviceURL ><serviceURL> with the correct server IP address or DNS value.
    Eample : < serviceURL ></serviceURL>
  4. Save changes to this file.
  5. Start Central Print Services .
  6. Send a new test from your mobile app & release it from the Job History listing.


Applies to PrinterOn Enterprise 3.x and later.