Web reports are not populated even though prints have been sent and released - c06236093

HP PrinterOn Enterprise - Web reports are not populated even though prints have been sent and released

Possible causes:

• The machine hosting PDS was not able to communicate with our reporting servers at https://secure1.printeron.net/PrintLog
• The customer has enabled an option in PDS called "Property Management System logging" or "Local Print Logging"/"Blind Job Notification".

This means that the jobs will be reported locally rather than to our cloud.

Solution:

• Ensure you can connect to https://secure1.printeron.net/PrintLog in a browser, a PTS50019 error should be returned (this is a good error message).
• Disable Property Management Logging from PDS - Settings - Advanced Settings - Logging (versions 2.6EZ and lower).
  Disable Property Management Logging from PDS - Logging (versions 3.0 and higher)
  NOTE:
  Advanced view must be enabled to see this section.
• Disable Local Print Logging from PDS - Settings - Advanced Settings - Logging (versions 2.6EZ and lower).

Disable Blind Job Notification from PDS - Logging (versions 3.0 and higher).

NOTE:

Advanced view must be enabled to see this section.

NOTE:

Applies to PrinterOn Print Delivery Station 2.x and later.