When submitting a color request, output is black & white - PrinterOn Public - c07678308

There is a current known issue (March 2020) whereby the PrinterOn Generic PCL 6 driver does not provide color output when printed. If this is seen, please follow these steps to update the driver in the PrinterOn administrator portal.

1. Login to the PrinterOn.com web administration print site by visiting https://www.printeron.net/Page?PAGE=PrintspotLogin.
2. If this user has admin access to more than one PrintSpot, select the PrintSpot that requires an update from the Group Name and PrintSpot Name drop-down lists.
3. Click the Printer Icon to visit the Printers area.
4. Click the Required Settings tab for the affected printer.
5. Change the Print Driver Option to GT PCL6 .
6. Save changes.
7. Test a color document submission again and confirm output is expected.